Here are our estimated delivery times:

• Handling time: 1-3 business days
• Transit time (UK): 5-12 business days
• Transit time (International): 5-20 business days depending on destination

Estimated delivery time:

• United Kingdom: 5-12 business days
• Europe: 6-12 business days
• North America: 8-14 business days
• South America: 11-22 business days
• Asia & Oceania: 8-17 business days
• Rest of the World: 11-22 business days

For more details, please refer to our Shipping Policy.

Shipping costs are calculated at checkout based on your destination, package weight, and selected shipping method. We offer free shipping for UK Orders over £40.00. We may offer free shipping promotions or flat-rate options during specific campaigns. For more information, please check our Shipping Policy.

Rose & Mews is a Brazil-based business offering a curated selection of premium women's fashion with international shipping available to the UK.

Our Address:
Travessa da Concordia, 183, Centro - Guanambi, Bahia - Brazil

If you receive a defective item, we'll replace it at no cost to you. Please contact us at support@roseandmews.co.uk within 48 hours and provide photos of the packaging, the damaged product, and the shipping label. You can return the item within 30 days. For more information, see our Return Policy.

Orders may only be changed or cancelled before they have been processed (within 1-2 business days). Once an order has been shipped, we can no longer modify or cancel it. To cancel your order, please contact our support team immediately at support@roseandmews.co.uk.

We have a simple and hassle 30-day return process. Items must be unused, in their original condition, and returned with the original packaging, tags, and accessories. We do not charge any restocking fees (£0). For complete details, please visit our Return Policy.

Once we receive and inspect your returned item, your refund will be processed. After approval, refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Return Policy for details.

Yes, we provide a 30-day return window on all purchases. Items must be unused and in their original condition. For more information, please refer to our Return Policy.

You can reach our customer support team by:

• Email: support@roseandmews.co.uk
• Phone: 77981011045
• Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (EST)
• Response Time: We aim to reply within 1-2 business days

Yes, we ship internationally to the United Kingdom, Europe, North America, South America, Asia, Oceania, and worldwide. Delivery times vary by destination (5-20 business days). International orders may be subject to customs duties, VAT, or import fees, which are the responsibility of the customer. For more details, see our Shipping Policy.

We are an online-only store, allowing us to offer the best prices and widest product selection of premium women's fashion. You can shop our complete collection at roseandmews.co.uk.

Yes, we accept bulk orders. Please contact our customer support team at support@roseandmews.co.uk for details and special pricing.

If you would like to exchange your item for a different size, colour, or product, contact us at support@roseandmews.co.uk and we will help you with a quick exchange. For detailed information about product exchanges, please refer to our Return Policy.

Once your order has been shipped, you will receive a confirmation email containing your tracking number, the courier used, and a link to track your shipment in real time. Please allow 24-48 hours for the tracking information to update.